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Some federal agencies accept complaints about companies, but may not resolve your problem. The BBB tries to resolve your complaints against companies. If you’re not ready to make a purchase, you can trade in your old device online for an Apple Gift Card via email that you can apply to any future Apple purchase. They really need to take actions of these companies that are scamming people LIVE. Notify the Better Business Bureau (BBB) in your area about your problem. If you’re ready to buy a new Apple product online ( (Opens in a new window) or the Apple Store app), you can trade in an old device and get credit toward your purchase. there's other's I forgot there names but they were so Rude and aggressive. 1 year later I got a bill saying that my services change and my new bill is 103$ a month, So I called them and said this was not our agreement I even request for the recording because everything is recorded and they say there unable to provide me that, and they said I am in a contract for 24 months, which I was not aware of, so I ask to cancel the cable because I can't afford it and they said ok and then said I have to pay a 120$ for early termination fee, and each representive I speak to tells me something different and also after canceling my service they said my bill is 269$, But I still have the internet so when I paid the internet for 30$ they still suspended my account because they said the cable and the internet is combined, So when I got angry and ask to cancel my internet as well they said I have to pay another early termination fee for 120$ which add up to 369$ this is insane and they are scamming people, I recorded every word we talked about, they were so rude this is their names of some of them Danika, Bianca,Missy and Lidia. So we agree for me to use their promotion and 9 months later I got internet for 30$ as well. I told them this is how much I am able to pay because of my financial situation. DIRECT-TV and AT&T offer me a promotion for 1 year and said I'll be paying 45$ every month.